FAQs

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Email us at support@juiny.com

How long does shipping take?

Due to the current COVID-19 outbreak, your local courier might be experiencing additional delays. We apologize for any inconvenience this causes!

We are happy to offer worldwide shipping.

US/UK/AU/CA/NZ: 5-17 business days
Worldwide: 10-20 business days

All orders are dispatched within 1-2 business days. In peak periods, please allow up to 3-4 business days for dispatch.

Due to these security measures, which currently take place everywhere internationally at all companies, there are delays in the delivery of our packages. We guarantee that you will receive your parcel – if your parcel is affected by a delay, we kindly ask for your understanding.

Thank you for trusting us with your business! Please don’t hesitate to contact us at support@juiny.com for help with your order.

Do I get a tracking number?

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

I have placed an order, however, I have not received an order confirmation email?

Please check your junk / spam folder and ensure you have entered a valid email address. Let us know right away on support@juiny.com if you believe you have given any incorrect details.

Do you offer money back guarantee?

Yes! We do have a 30 day money-back guarantee which means we will give you a refund if you are not happy with the results AFTER 1 month of consistently using our products. We do require before and after photos to understand your concerns, So please remember to take photos before starting with Us.

What if I have an allergic reaction from using the products?

We will be happy to refund you as long as you provide us photos of your reaction. If you have known skin allergies, we suggest consulting your GP or testing the mask on a small patch of skin either inside of your elbow or behind your ear.

$10 for shipping cost will be deducted from all refunds.

Can I change my delivery address or cancel my order?

Unfortunately we cannot cancel your order or change your address once your parcel has been dispatched.

We encourage you to always double-check your address before placing your order. If you wish to cancel your order after it has been dispatched you will need to wait for it to reach you and either reject delivery or return your order back to us for a refund.

$10 for shipping cost will be deducted from all refunds.

Does the product come with warranty?

Yes! All of our products come with a complete 6 Month Warranty! We offer full replacements provided the product is not damaged as a result of misuse and your purchase was made directly from us.

Still have a question?

Please contact us for more information.

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